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Oct 18, 2019 Troubleshoot problems with your Microsoft mouse or keyboard. Content provided by Microsoft. Wireless keyboards and mice connect to your PC using a wireless USB dongle. Using any connection. The scroll wheel on my mouse isn't working as I expect. Using Bluetooth connection. Microsoft Wireless Mouse 1000. Has no connectivity issues on a Mac, and the wireless functionality is pretty decent with little lag. It has stopped working. If you’re on a budget and you want to replace your Apple-issue keyboard and mouse, the Microsoft Wireless Media Desktop 1000 might fill the bill if you’re not too picky.
- Your keyboard and mouse work by sending wireless signals to a USB receiver that came with your setup. This might be a small hub that plugs into a USB port with a wire, a small dongle similar in size and shape to a thumb drive, or a very tiny unit that is barely visible once you slide it into a USB port.
- You'll appreciate how this wireless mobile mouse comfortably fits your hand and your mobile lifestyle. Use it just about anywhere, even on a rough park bench or your living room carpet, relying on Microsoft BlueTrack Technology 1BlueTrack Technology does not work on clear glass or mirrored surfaces.
Fix Wireless Mouse Not Working in Windows 10: If the wireless mouse is not working or wireless mouse is getting stuck or freezes on your PC then you are at the right place, as today we are going to discuss on how to fix this issue. Now there are various reasons because of which this issue can occur such as outdated, corrupt or incompatible drivers, power management issues, battery discharge, USB port problem etc. So without wasting any time let’s see how to Fix Wireless Mouse Not Working in Windows 10 with help of the below-listed troubleshooting guide.
You may experience the following problem with your Wireless Mouse:
- Mouse pointer moves randomly
- The Pointer is stuck or freezes
- Mouse Button click does not respond
- Mouse settings greyed out
- Mouse drivers not detected by Windows
Make sure you have charged your batteries of Wireless Mouse or entirely change them with a new set of batteries. Also, test your Wireless Mouse if it’s working on another PC or not. If it doesn’t work then this means your device is faulty and you need to replace it.
Fix Wireless Mouse Not Working in Windows 10
Make sure to create a restore point just in case something goes wrong. Use USB Mouse, Touchpad or PS2 Mouse connector in order to access Mouse functionality on your PC and then try the following steps.
Method 1: For USB/Bluetooth Mouse or Keyboard
1.Type control in Windows Search then click on Control Panel.
2.Then click on View Devices and Printers under Hardware and Sound.
3.Right-click on your USB Mouse or Keyboard then select Properties.
4.Switch to Hardware tab and then click on the HID Device, click properties.
5.Now click on Change Settings then switch to the Power Management Tab.
6.Uncheck the option “Allow the computer to turn off this device to save power.“
7.Click Apply followed by OK.
8.Reboot your PC to save changes and see if you’re able to Fix Wireless Mouse Not Working in Windows 10.
Method 2: Disable Fast Startup
1.Press Windows Key + R then type control and hit Enter to open Control Panel.
2.Click on Hardware and Sound then click on Power Options.
3.Then from the left window pane select “Choose what the power buttons do.“
4.Now click on “Change settings that are currently unavailable.“
5.Uncheck “Turn on fast startup” and click on Save changes.
Method 3: Turn off Filter Keys
1.Type control in the Windows Search then click on Control Panel.
2.Inside Control Panel click on Ease of Access.
3.Now you need to again click on Ease of Access.
4.On the next screen scroll down and select Make the keyboard easier to use option.
5.Make sure to uncheck Turn on Filter Keys under Make it easier to type.
6.Click Apply followed by OK.
7.Reboot your PC to save changes and see if you are able to Fix Wireless Mouse Not Working in Windows 10.
Method 4: Reinstall Wireless Mouse Driver
1.Press Windows Key + R then type “devmgmt.msc” and hit Enter to open Device Manager.
2.Expand Mice and other pointing devices then right-click your Wireless Mouse and select Update Driver.
3.On the next screen click on “Browse my computer for driver software.“
![Working Working](/uploads/1/2/5/6/125643487/772383733.jpg)
4.Click “Let me pick from a list of device drivers on my computer“.
5.Uncheck “Show compatible hardware” and select any one of the listed devices.
6.Click Next to continue and if asks for confirmation select Yes.
7.Reboot your PC to save changes and again follow the steps from 1-4.
8.Again check “Show compatible hardware” and select the listed driver preferably PS/2 Compatible Mouse and click Next.
9.Restart your PC and see if you’re able to Fix Wireless Mouse Not Working in Windows 10.
Method 5: Uninstall Wireless Drivers
1.Press Windows Key + R then type devmgmt.msc and hit Enter.
2.Expand Mice and other pointing devices then right-click your wireless mouse and select Uninstall.
3.Reboot your PC to save changes and Windows will automatically install the default drivers for your device.
Method 6: Perform Clean Boot
Sometimes 3rd party software can conflict with Mouse Drivers and therefore, you should not be able to use the Wireless Mouse. In order to Fix Wireless Mouse Not Working Issue, you need to perform a clean boot on your PC and diagnose the issue step by step.
Method 7: Install IntelliPoint software
If you already have this software installed then make sure to check if your wireless device works or not. Again Resintall IntelliPoint software in order to run Mousinfo diagnostic tool. For more information how to use this tool refer to this Microsoft Article.
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That’s it you have successfully Fix Wireless Mouse Not Working in Windows 10 issue but if you still have any queries regarding this guide then feel free to ask them in the comment’s section.
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Your device isn't recognized by your Mac
Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.
Make sure that your wireless mouse, keyboard, or trackpad is turned on
The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.
The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.
When you turn these devices on, they appear as Connected in the Bluetooth section of System Preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.
Make sure that your device has been set up to work with your Mac
Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2—and earlier models of Apple wireless devices—with your Mac.
Make sure that Bluetooth is turned on
Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple () menu > System Preferences. Then select Bluetooth and make sure that Bluetooth is turned on.
Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.
Bluetooth menu icon | Bluetooth status |
---|---|
Bluetooth turned on, but there are no devices connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article. | |
Bluetooth turned on and at least one wireless device is connected. | |
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries. | |
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On. | |
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again. |
Install Microsoft Wireless Mouse 1000
Make sure that your devices are charged
Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.
To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.
Turn the device off and on
If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.
Your mouse or keyboard intermittently stops responding
Microsoft Mouse Not Working Bluetooth
Follow these steps if your mouse or keyboard sometimes stops responding temporarily.
Click or press a key
- Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
Check for signal interference
- Wireless networks that operate on 2.4GHz may cause interference. Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from your Mac if you suspect interference.
- Keep wireless devices within 10 meters (approximately 30 feet) of your Mac.
- Avoid putting metal objects between your wireless device and your Mac.
Your mouse doesn't scroll up or down or side to side
If you can't use your mouse to scroll through a web page or document, see Mac Basics: Multi-Touch gestures to make sure your Gestures are configured correctly. You can also try adjusting your scrolling speed preferences.
Your mouse or trackpad doesn't track as expected
![Microsoft Wireless Mouse 1000 Not Working Mac Microsoft Wireless Mouse 1000 Not Working Mac](/uploads/1/2/5/6/125643487/415711576.png)
Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:
- Choose Apple menu > System Preferences, then select Mouse. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
- Try using a different surface to see if the tracking improves.
- Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
- If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices can affect tracking.
Learn more about what to do if your trackpad isn't tracking correctly.
Your keyboard has one or more keys that don't respond
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
- Choose Apple menu > System Preferences, then select Language & Region.
- Click the Keyboard Preferences button.
- Click on the Input Sources tab.
- Make sure that the keyboard language that you use is listed on the left side. If it's not, click and choose from the languages that appear.
- Select the checkbox next to Show Input menu in menu bar.
- Click on the Keyboard tab, then select the checkbox next to Show keyboard and emoji viewers in menu bar.
- Choose Show Keyboard Viewer from the Input menu in the menu bar. The Keyboard Viewer showing the keyboard layout appears on your display.
- Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.
If you enable the Mouse Keys feature, many keys might not respond as you expect. Here's how to turn off Mouse Keys:
- In OS X 10.8 or later, choose Apple menu > System Preferences. Click on Accessibility, then choose Mouse & Trackpad from the list on the left side. Then deselect the Enable Mouse Keys checkbox.
- In OS X 10.7.5 or earlier, choose Apple menu > System Preferences. Click on Universal Access, then select the Mouse & Trackpad tab. Then select the Off button next to Mouse Keys.
If issues with keys persist, try starting up your Mac in single-user mode to see whether a software issue is causing the problem.